Cebu Pacific Air, the largest carrier in the Philippine air transportation industry, announced earlier today their Travel Advisory in connection with the current COVID-19 situation in the country. According to the thread posted, CEB will be offering free rebooking for passengers as well as temporarily modified their booking policies.
Cebu Pacific Air releases travel advisory concerning COVID-19
Here below is the complete advisory posted as of March 9, 2020, 8 PM, Monday:
As of March 9, 2020, 8:00 pm
Free rebooking for passengers booking flights and traveling from March 10-31, 2020
Cebu Pacific offers flexibility to its passengers, given the Philippine government’s updates with regards to COVID-19.
We understand the concerns and hesitation passengers have with regards to air travel. Hence, we have made some revisions to our booking policies:
1. Passengers booked for Philippine and international travel from March 10 to 31, 2020 can rebook their flights for free.
Fare difference may apply. They may rebook their flights through the following:
a) By calling the hotline at +632-8702-0888 [7am-10pm (PH local time), daily]. Visit bit.ly/CEBcontactus for our other contact centers.
b) Through the “Manage Booking” portal in the Cebu Pacific website (bit.ly/CEBmanageflight). This option will be available starting March 11 (Wednesday).
2. Passengers booking new flights between March 10 and 31, 2020 (regardless of travel date and route) can avail CEB Flexi for free. CEB Flexi enables travelers to rebook their flights up to two times, and up to (2) hours before departure. Fare difference may apply.
Simply select the “CEB Flexi” add-on. They may use CEB Flexi to rebook their flights through the “Manage Booking” portal on the Cebu Pacific website (bit.ly/CEBmanageflight).
While there are some restrictions in place, in general, traveling remains largely safe, as long as preventive measures are done habitually and travelers stay updated on factual information.
Cebu Pacific has always been committed to upholding the safety of all our passengers and personnel. Preventive measures are in place to manage the risk of infection from the Corona Virus Disease 2019.
These measures include thorough disinfection of aircraft, on top of the regular cleaning; providing our crew with Personnel Protective Equipment such as face masks, gloves, and disinfectants; restriction on transferring seats during our flights; and use of HEPA air filters, that block 99.99% of contaminants and viruses.
We hope this provides a measure of confidence as passengers consider their travel plans. We will continue to monitor the situation with regards to COVID-19, and provide updates as necessary.