In these challenging times, Metrobank stands with all Filipinos, and they hope that you and your loved ones are safe and well. Fabian S. Dee, Metrobank President, extends his thanks for the continued trust from their clients, as well as the support from their bank frontliners, partners, and the general public. At Metrobank, they commit to doing their best to deliver three Meaningful Banking actions for you and our nation.
Metrobank commits to deliver Meaningful Banking to Filipinos amid Community Quarantine
Metrobank will continue to SERVE your BANKING NEEDS. The Metrobank Mobile App and other online services are ready to serve your everyday banking needs. Manage your finances, pay your bills, send money to anyone, and do a lot more from the safety and comfort of your home.
Should you urgently need to visit a branch, 200+ branches in Luzon and almost all branches in Visayas and Mindanao remain open to serve critical transactions.
Cash will continue to be readily available at Automated-Teller-Machines (ATMs) nationwide. Cash-Accept-Machines (CAMs) will likewise continue to receive deposits anytime.
Metrobank will CARE for the HEALTH AND SAFETY of everyone in the community. Branches, offices, ATMs, and CAMs are thoroughly cleaned and disinfected more regularly.
Social distancing is strictly enforced at all venues and queues. Clients on quarantine, or with possible exposure risks, will be assisted via phone or online to help protect fellow clients and the general public.
Additional safety measures are in place such as pre-entry temperature checks, the installation of plastic barriers at counters, and the deployment of Personal Protective Equipment (PPE) for our Metrobank frontliners.
Metrobank will provide MEANINGFUL ASSISTANCE to clients and to those who most need it. A 30-day grace period is given to all Metrobank loan and credit card payments due within the Enhanced Community Quarantine (ECQ) period.
Fees for InstaPay and PESOnet money transfers to other banks are waived when done through the mobile app.
The Metrobank and GT Capital Holdings Group have pledged a ₱200M fund, to help the people and communities most impacted by the Enhanced Community Quarantine (ECQ) and support the fight against the spread of the virus. Initiatives to aid vulnerable barangays, help produce more test kits, and provide PPEs for frontline health workers have already started.
As the situation continues to evolve, they will act accordingly. Metrobank’s Business Continuity Plan (BCP) has been activated to anticipate what they can and to keep critical bank services going. A skeletal workforce currently mans the essential on-site operations, supported by the rest on remote-work arrangements. They humbly request your understanding if there are occasional service interruptions.
The management of Metrobank and its banking staff are very grateful to their clients, for extending their support and recognition to all the Metrobankers who continue to serve despite the difficulties. Metrobank also appreciates all their partners who work hand-in-hand with them, to ensure the continuity of their services.
Stay safe and rest assured that You’re In Good Hands with Metrobank.