As Cebu Pacific Air (CEB) continued to monitor the situation amid the COVID-19 in the Philippines, they have been providing to concerned passengers on canceled flights following the Enhanced Community Quarantine measures of the Philippine government. Updates were disseminated as soon as possible due to the developing and unprecedented situation in the country. One of the latest travel advisories posted by CEB was the extending of their free rebooking policy to canceled flights.
Cebu Pacific Air extends FREE Rebooking policy to address passenger travel concerns
CEB expressed their gratitude to everyone for their patience and understanding, and the flight, operational and frontline teams for doing all they can to assist the passengers. As the COVID-19 situation continues to evolve every day, Cebu Pacific Air understands that traveling may be furthest from our mind at this point.
Free rebooking extended. CEB strives to make things easier for the passengers, which is why they have had previously waived CEB FLEXI fees on all new bookings until April 30, 2020. This gives passengers free rebooking up to 2x, allowing for peace of mind in future travels. With regard to the latest travel advisory, CEB is now extending free CEB Flexi for all new bookings until June 30, 2020.
To browse flights and fares, visit Cebu Pacific Air’s official website.
24/7 assistance. CEB support teams continue to work round-the-clock to assist their guests. For the health and safety of the passengers and personnel, all Cebu Pacific Ticket offices will be closed from March 19 to April 14, 2020. For any concerns, please contact Cebu Pacific via http://bit.ly/CEBrequest. You may also contact CEB customer hotlines through Facebook, or viaTwitter.
Cebu Pacific Air hotline numbers can be found here.
Cebu Pacific Air believes that the country will have brighter skies ahead. Soon, the blue skies will be filled with yellow planes once again with people onboard to their next best moments. For now, CEB encourages everyone to do what they can to flatten the curve.