Amazon.com, Inc. announced today the launch of its first customer service center in Cebu, Philippines, creating over 300 new jobs in the city and 1,000 more skilled roles by the end of the year.
Amazon opens its first Customer Service office in Cebu
The site is set to support customers around the world and will also provide 24/7 world-class customer service to customers in North America and the United Kingdom. The first customer service center in the Philippines includes a range of occupations, which include Customer Service Associate, Team Manager and Group Manager roles.
“We are excited to be investing in Cebu and working with such talented people, especially since Filipinos are known to bring high levels of experience and passion to their work,” says Tom Weiland, VP Worldwide Customer Service, Amazon. “Amazon’s customer service has long been acknowledged as one of the strongest in supporting and delighting customers day in and day out. It makes me proud to see the Philippines become part of our global network.”
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Amazon’s Cebu location joins the company’s extensive roster of topnotch customer service centers. In the United States, Amazon was ranked #1 by customers for the 8th year in a row, according to annual survey results released by The American Customer Satisfaction Index. Similarly, the Institute of Customer Service’s The U.K. Customer Satisfaction Index saw Amazon U.K. ranked #1 for the 5th time in a row by customers.
First Customer Service in the Philippines
The launch of the new site in the Philippines will further cement their on-going commitment to investing in the region. It follows the successful launch of Amazon Web Services (AWS), the world’s most comprehensive and broadly adopted cloud platform, in the country in 2016. AWS Philippines has been integral to the growth of AWS for South East Asia and is further evidence of AWS’ continued efforts to help organizations around the world in accelerating their move to the cloud.
For those interested in joining Amazon’s award-winning Customer Service team, you may visit the job listing site here.
The company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon.