At Philippine Airlines, they are hoping that their valued passengers are safe and well during these unprecedented times. As PAL gets ready to fly again, it’s adding more safety measures to protect you. As the COVID-19 situation continues to evolve, they will continually update their customers with the latest information so they can be informed about their flights.
Philippine Airlines redefines the normal flying experience amid COVID-19
In line with the highest standards, here is what you can expect to ensure that you enjoy a healthy, safe, and clean environment on your next PAL flight.
Before the Flight
All passengers must bring their own face mask to use at the airport and throughout the flight. Infants up to 2 years old are exempted. Surgical, earloop or do-it-yourself masks are allowed, as well as another protective shielding, except for flights to/from countries with specific requirements.
Passengers are encouraged to bring their own sanitizers and their onboard travel essentials. They may bring hand sanitizers with maximum content of 70% alcohol, up to 10 pcs. of 100mL as part of carry-on.
All carry-on items must be limited to 2kgs. of small personal items. The remainder of 5kgs. from the carry-on bag allowance, will be transferred to the check-in baggage allocation.
Online check-in is encouraged. PAL urges passengers to arrive early at the airport: 4 hours prior to departure from Manila (International flights) and 3 hours prior to departure for Manila (Domestic flights) and other airports.
Point of Booking
All ticket offices will have thermal scanning, managed social distancing, and transparent counter barriers. Their service personnel will be equipped with face masks and gloves. They will implement a no-mask-no-entry policy in their ticket offices.
At the Airport
PAL will do its best to enforce social distancing while passengers are waiting, on-queue, or inside PAL shuttle buses. Passengers can expect thermal scans at entry points, distribution of locator forms that they would need to fill up, sanitizers available at designated areas, and other security checks. Airport staff will be equipped with face masks. Passengers must also wear their face mask all the time.
All PAL Mabuhay Lounges will have sanitizing floor mats at the entry points. Meals will be served in sealed packaging, while beverages will be served on-demand. Hand sanitizers will be available. All lounge staff will likewise wear protective gear.
Inside the Aircraft
PAL’s entire fleet of aircraft will continue to undergo rigorous cabin cleaning and disinfection. All contact surfaces are wiped down using stronger cleaning agents and our HEPA filters are maintained regularly.
During the Flight
- Inflight Service: Cabin crew will wear full Personal Protective Equipment (PPE). They will practice a simplified inflight service approach that minimizes frequent contact.
- Meals: Hazard Analysis Critical Control Point (HACCP) procedures will continue to be strictly followed when preparing inflight meals. Meals and snacks will continue to be in sanitized containers or secure packaging.
- Seating: Passengers can look forward to Social Distancing cabin seating options.
Please note that this list may be updated regularly. Detailed guidelines on all passenger requirements, as well as updates on our flight schedules, can be found by clicking this link.
Philippine Airlines is working for the eventual full restoration of their flights, subject to the status of local and international regulations. Rest assured that every passenger’s health and safety is always PAL’s first and most important concern.